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Support & Incidents

4 articles · Need help

How to report an issue with your account and what to do if something looks wrong.

01What can the support team help with?+

Support can help clarify program rules, account access, dashboard status, payment questions, verification steps, payout requests, and technical issues. Account-specific requests should be submitted from the dashboard when possible.

02Where should I report an account issue?+

Sign in and open the Support section in your dashboard so the request can be associated with your profile, evaluation, payment, and account status. Include screenshots, account ID, payment reference, and the exact time of the issue when available.

03What should I do if the dashboard shows something is unavailable?+

Avoid repeating sensitive actions like checkout, activation, or a payout request. Refresh the page once, check your internet connection, then contact support if it's still not working. Our team can look into your account directly without you needing to retry anything.

04How should urgent trading or payout issues be reported?+

Use the support option in your dashboard and include your account number, what happened, when it happened, and any screenshots or transaction reference you have. The more detail you give us, the faster we can sort out whether it's a rules question or something on our end.

Need account-specific help?

Contact support with your account context.

Open support